How to Troubleshoot Incomplete infolio Sync Recovery on a New Device
Troubleshoot incomplete infolio recovery after switching phones, computers, tablets, or reinstalling: sync source, account, credentials, network, vaults, permissions, and original-device data protection.
Quick answer
When a new device recovery looks incomplete, protect the original device first. Then confirm the new device uses the same sync source, account or bucket, valid credentials, stable network, and working vault authentication.
Steps
Protect data on the original device
If the new device does not recover fully, the original device is your safety net. Do not delete old local data or change multiple sync settings while recovery is still unclear.
- Confirm the old device can open important content.
- Pause cleanup and bulk deletion on the old device.
- Record the current sync source and credential location.
Confirm the new device uses the same sync source
Official cloud, iCloud, S3, R2, OSS, COS, GCS, Azure Blob, and TOS are different sync paths. The new device must use the same source and matching key settings.
- Check the sync source type.
- Check account, bucket, container, endpoint, and region.
- Confirm credentials have not expired or rotated.
Wait for initial sync to finish
Initial recovery can take time, especially with images, attachments, whiteboards, or long history. Do not assume recovery is complete just because the first folders appear.
- Use a stable network.
- Keep the device online and avoid repeatedly backgrounding the app.
- Wait for key documents, whiteboards, and workspaces to appear.
Check vaults separately
Vault recovery has both sync and device-authentication layers. Ordinary documents appearing does not prove vaults are ready, so verify vault entry and unlock behavior separately.
- Confirm vault entries appear.
- Confirm Face ID, Touch ID, Windows Hello, or system password works.
- Do not store vault recovery material in ordinary documents.
Move to the new device only after recovery is proven
Treat recovery as successful only when the new device can open important documents, whiteboards, workspaces, and vaults. Then decide whether to retire the old device, rotate credentials, or change sync sources.
- Open core projects on the new device.
- Search for key content.
- Keep old-device access or backup for a while.
Related pages
FAQ
Can I delete the old device and sync again if only part of the knowledge base recovered?
No. Keep the old-device data until the new device has recovered fully. First check sync source, credentials, network, and vault state.
Why did ordinary documents recover but vaults still do not open?
Ordinary documents and vaults have different safety boundaries. Vaults need synced data and valid device authentication or unlock conditions, so verify them separately.